OTA Management
Daily hands-on extranet work — rate parity, content, promotions, and performance — so your OTA channels actually earn their commission.
If your OTAs are on autopilot, you're losing money.
Most independent hotels leave their OTA extranets untouched for months after onboarding. Front desks accept whatever default discounts or visibility boosters platform algorithms suggest. Room rates drift out of sync with direct channels, photos display outdated property renovations, and commission fees rise while net room margins shrink. Without daily extranet supervision, you overpay for bookings you would have won anyway while losing high-intent travelers to competitor listings nearby.
Common symptoms we find
- No one has updated your OTA rates in weeks
- Your Booking.com content still has old photos
- You're paying for OTA promotions that don't convert
- Your OTA account manager only calls when you're behind
- You don't know which OTA actually drives profit
What's included
Extranet audits
We inspect your live extranet settings to remove margin-draining discounts, hidden commission overrides, and stale room restrictions.
Rate parity monitoring
Daily cross-checks across all travel portals catch unapproved undercut pricing and keep direct website rates competitive.
Content and photo updates
We refresh room galleries, rewrite amenity tags, and correct category names to push OTA content health scores higher.
Promotion calendar
Targeted promotional campaigns scheduled around real market compression spikes instead of perpetual blanket discounting.
OTA account manager liaison
Direct discussions with market managers to negotiate preferred placement and refuse unprofitable platform marketing packages.
Performance reporting
Clear monthly breakdowns of net realization, channel pickup pace, and real acquisition costs after commissions and fees.
How we work
Audit extranet setups
We inspect your active promotions, room listings, commission tiers, and historical channel production across every extranet.
Diagnose revenue leaks
We identify unapproved discounts, parity breaches, outdated room photos, and low-margin channels draining your net ADR.
Fix listings and rates
We rebuild room content, pause wasteful promotions, rebalance inventory allocations, and align master pricing across portals.
Monitor daily performance
We track pickup pace, enforce parity rules, manage market manager requests, and adjust strategy each week.
Who this is for
Small hotels (30 rooms or fewer)
Boutique properties needing active extranet oversight without hiring a full-time in-house revenue manager.
Midscale city hotel
High-volume commercial properties balancing business travelers across multiple corporate and domestic travel sites.
Resort with seasonal peaks
Leisure destinations needing strict minimum stay controls and seasonal promotion schedules to protect peak holiday margins.
Proof, not promises
Midscale hotel OTA revenue turnaround
Midscale hotel, published case study showing how rate discipline and extranet cleanups delivered measurable gains.
Strategic channel distribution gains
Portfolio-wide case study covering inventory allocation, commission tier review, and net yield optimization.
Common questions
Related services
Hotel Revenue Management
Core strategic revenue consulting covering dynamic pricing, forecasting, and holistic inventory control.
Channel Management
Systematic mapping health checks, inventory allocation rules, and two-way PMS connectivity audits.
Hotel Listing Management
Complete content score overhauls, room gallery tagging, and amenity descriptions across travel platforms.
Ready to find the revenue you're leaving on the table?
A 30-minute audit call. No pitch. Just the leaks we find.
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